I love the products! They work wonderfully on my lips, granted my lips weren't that bad. However, they did have their own issues such as dead skin and being slightly chapped. After using the products for a week my lips are softer than ever and slightly pink in a good way, it lifted the dark pigmentation on my lips slightly. My lips look healthy and feel amazing! There were some issues such as the shipment taking longer than promised and running out of the gloss, however Gentle Beauty was extremely nice and reached out too me about the issue! I greatly appreciated it! Overall the product and the service was amazing and I will be purchasing again!